How to redeem an AllNetAirtime universal voucher

Redeem through USSD

Use the phone that should receive the airtime. The published AllNet redemption instruction is:

1. Find the 16-digit PIN supplied with your voucher.
2. Replace YOUR_PIN in the instruction with that PIN, keeping the other characters and the final #.
3. Dial the complete instruction from the phone that should receive the airtime.
4. Read the response and check for the network's airtime confirmation.

YOUR_PIN is a placeholder, not a code to dial. Keep the actual PIN private and follow any additional instructions supplied with your voucher.

Redeem online

The online redemption form asks for your voucher PIN and the cellphone number that should receive the airtime. Check the number carefully before submitting.

1. Open the official AllNetAirtime redemption page.
2. Enter your 16-digit voucher PIN and the intended cellphone number.
3. Complete the form's verification step and follow any network-selection prompt shown.
4. Submit once, read the result and check for the airtime confirmation on the intended phone.

A message saying your voucher has been queued means the request was submitted for processing. It is not the same as confirmation that airtime has arrived. Keep the result available if you need support.

Supported networks and voucher value

The product terms cover prepaid airtime on Vodacom, MTN, Telkom and Cell C in South Africa. The voucher's assigned airtime value is selected by the business that purchased it; you do not select a different reward value when redeeming.

The PIN supplies airtime. If you want a data bundle, use your network's normal airtime-to-data process after successful redemption, subject to its available products and terms. Contact Freepaid before redeeming if you need to confirm support for a particular mobile service.

If a PIN is rejected or airtime has not arrived

Check that the PIN is complete and that you used the intended phone or cellphone number. Read the exact error or processing message. A voucher reported as invalid or already used should be reviewed through support rather than repeatedly submitted.

If the request is queued or the outcome is unclear, wait for the network confirmation and contact Freepaid if you need the result checked. Note when you submitted it and the message you received. Share voucher details only through a private support channel.

Freepaid customer support: 087 073 6555 or info@freepaid.co.za.